Top Vacancy: Customer Services Supervisor | City of London

The purpose of the Customer Services department and role is to create, build and maintain excellent relationships with both internal and external customers which exemplifies commitment to their business partners, enabling the delivery of excellent customer service that meets both our internal and external customers’ needs and satisfies business objectives.
The job holder will report to the Head of Customer Services.
The candidate to have a minimum of 5 years customer services experience in a leasing company or related industry, experience of supervising a team, plus a track record of effecting change to improve the standard of customer service..
SGEF processes over 9,000 contracts per annum and has 29,000 contracts under management. We expect this to grow considerably over the next 3 years.
As SGEF grows and adapts to life under the new regulator, FCA, the candidate will be expected to examine, critique and refine our existing processes and make recommendations and implement changes to policies and procedures including complaints handling to ensure we are treating customers fairly and offering industry leading customer service.
This role will have continual contact with both internal and external customers therefore the ability to build relationships and prioritise work will be key to their success as will the ability to demonstrate empathy and understanding whilst maintaining a clear focus on the objective.

Primary Responsibilities:

The key responsibilities are to personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently reinforce the strength of commitment to our end users and business partners, emphasized by the phrase “delighting the customer”. Create and develop a pro-active approach to Customer Service with the objective of improving relationships with customers and introducers.

Key Skills, Competencies and Personal Qualities:

• Ability to supervise team
• Demonstrates high level of ownership
• Excellent verbal and written communicator

• Demonstrates excellent active listening skills
• Maintains control of conversations whilst demonstrating understanding and empathy

• Excellent interpersonal skills
• Accuracy and belief in service standards

• Excellent clerical, time management and organisational skills
• Customer service focused – both external and internal
• Ability to work under pressure and on own initiative
• Must adopt a pro-active style of work, taking responsibility for all issues/tasks within remit and capability
• Contribute to the development of a supportive, flexible and dynamic team environment so ensuring personal and business needs are met, willingness to learn
• A strong team player, conscientious and open to suggestions/ideas
• Pro-active and willingness to be flexible in work required
• Must be committed to and demonstrate Company values particularly relating to levels of integrity, professional approach and teamwork.

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.