rebuildingsociety.com is a new-finance company operating a peer-to-peer business lending platform. Based in the heart of Leeds, on the beautiful Queen Square, by the Arena.
With 3 years trading history, rebuildingsociety.com company has established a credible presence in the industry with a loyal base of over 750 lenders, 83 borrowers and over 25 active commercial finance brokers.
We’re a small and hardworking team that thrives with the challenge of helping customers.
As the business prepares for regulation it requires the services of a full time Compliance Manager / Director to oversee the conduct of the business operations as well as the key processes undertaken by technology partners who may wish to become Appointed Representatives, operating under our authorisation.
Main Duties
- Training and motivation of key people
- Management of external Financial professionals – Who may become appointed representatives
- Establish a clear Training and Competency Scheme
- Monitor individuals against established key performance indicators
- Implement a performance management system
- Created a detailed reporting system to ensure all key stakeholders understand company performance
- Ensure effective management of risk
- CF10, CF11 Responsibilities
Risk Management
- Oversee the risk management process, identifying key risks which may impact on the company that may result in failure to meet regulatory obligations and business objectives, and ensure that appropriate actions are in place to mitigate the risks
- Establish and manage the regular review of the Risk Assessment & Mitigation Plan
- Review Risk Analysis of key suppliers
Credit Risk Model Management
- Regularly review the credit model in conjunction with the credit risk team and Financial Controller
Operations
- To continuously review and redesign the admin and system processes updating the appropriate section on the wiki in line with contemporary regulatory rules and guidance.
- To ensure that the Customer Support enquiries service standards are met on a monthly basis
- To collate and analyse MI produced from new sales data reporting trends to senior management
- Identify training needs in the customer support team.
Complaints
- Maintain the Complaints Procedures & Guidance
- Manage the complaints process to ensure all complaints are dealt with in line with the company Complaints Procedures & Guidance
- Review complaints responses and ensure complaints are investigated objectively and accurately
- Manage authorisation of all compensatory payments, according to sign-off limits
- Collate and analyse MI produced from complaints process
- Identify training needs from the MI and raise with senior management
- Complete FCA Complaints returns as required
- Complete PI Insurer returns as required
Anti Money Laundering
- Maintain Anti Money Laundering controls
- Oversee the reporting process and ensure suspicious activity reports are submitted to NCA
- Ensure relevant staff are aware of AML procedures and are tested at least annually
Data Protection
- Monitor the Data Protection systems
- Ensure all Data Access requests are processed appropriately
Training & Competence Scheme
Principal staff
- Oversee the implementation of the T&C scheme
- To develop the schedule and questions for the on-going competence testing for customer support staff covering i) regulatory, industry and policies/procedures
- To develop training material for the induction of new staff / partners.
- To ensure the T&C logs are up-to-date and accurate.
- To review the TCF MI data and make appropriate recommendations for actions and follow through to completion.
- To manage the programme for on-going competence testing for the advisers, covering i) regulatory, industry and policies/procedures and ii) platform knowledge.
Appointed representatives
- Supervise the activity of Appointed Representatives to ensure their adherence to regulatory compliance requirements
- Produce quarterly risk ratings and make recommendations for any non-standard supervision of AR’s
- Formally sign off new AR’s
- Report issues to the Senior Management with appropriate action plans agreed.
Financial Promotions (FPs) and Website Content
- Maintain the FINPROM wiki procedures and guidance
- Advise Marketing on the content of all advertising and website changes
- Authorise all Real Time and Non-Real Time Qualifying Credit Promotions in conjunction with the CEO
- Review and authorise all non-FP publications to ensure they fall outside of FP rules and to ensure TCF principles are still maintained
- Review and authorise all website content changes, providing advice to the Web Development Team as appropriate
- Maintain the registers of FPs and website changes
Secondary Duties
- Assist with customer support enquiries, during busy periods
Key Skills/Experiences needed:
- Detailed knowledge of FCA rules and their interpretation/application
- Highly developed analytical and observational skills
- Ability to train and motivate other new and experienced team members
- Supervisor Accredited
- Strong communication skills
To apply for this role, please contact Kylie@rebuildingsociety.com
