Lloyd’s are currently seeking for a HR Operations Manager on a Fixed Term Contract basis covering a 12 month maternity leave period. This role is based in Lime Street, London
HR has a pivotal role to play as part of Lloyd’s Vision 2025 strategy, driving the People Strategy in line with the core objectives of the Corporation. HR’s focus is on attracting and retaining the best talent through a high performance culture, best practices and inspirational leadership. The role of Operations Manager is to lead the HR Operations team in supporting the administrative processes throughout the HR cycle and support the delivery of the HR strategy.
About Us
Lloyd’s is the world’s leading insurance market providing specialist insurance services in over 200 countries and territories globally. Lloyd’s is a society of members, both corporate and individual, who underwrite in syndicates on whose behalf professional underwriters accept risk. The Corporation of Lloyd’s oversees and provides services to support the market and promotes Lloyd’s around the world.
The Lloyd’s name is known and trusted and we have built our reputation on strength, stability and expertise. Backed by excellent financial ratings, the Lloyd’s market has consistently explored and tackled the world’s most unusual and complex risks – from space travel to cyber terrorism. At our heart are our talented people working collaborative to take our reputation further still.
This is an exciting time; the regulatory environment is in constant flux, with significant initiative being developed globally and at individual country level. Concurrently Lloyd’s is working towards realising its Vision 2025 strategy, to internationalise the market and position it to take advantage of the opportunities presented by the world’s developing economies.
The Role
The HR Operations Manager leads the Operations team to provide query resolution and HR administrative services to Lloyd’s employees. This role supports the wider HR function by managing all processes related to the HR cycle and is responsible for maintenance of the HR Information Systems. Working collaboratively with the HR team, you will support the delivery of the HR strategy by providing high quality HR information.
What Will You Do?
- Manage third party and supplier relationships, particularly with HR systems and flexible benefits suppliers.
- Ensure the accurate and timely issue of all standard employee documentation (including but not limited to) contracts of employment, varying terms of employment, flexible working requests, maternity/absence, leavers and other stages of employee life cycle.
- Produce regular HR MI reports/information for both the HR team and business stakeholders.
- Liaise with Payroll to ensure that all monthly remuneration payments are accurate, to timescale and reconciled to HR data.
- Be responsible for the HR operations budget, monitoring and reporting via Financial Control.
- Deliver the administrative support for the annual remuneration review cycle, flexible benefits and LPP; utilising and testing systems, producing agreed output including reports and employee communications to timescales.
- Manage systems and data interfaces to Payroll, flexible benefits and pension providers
- To operate lean processes for HR operations, considering and implementing improvements to current processes where appropriate.
- Manage the Operations team, supporting the team to deliver to targets and helping develop team members’ skills and knowledge.
- Ensure Operations team have a comprehensive understanding of HR processes and HR systems and deliver accurate outcomes to the customers
- Monitor activity levels and review performance to ensure standards are maintained
- Work with the Head of HR and HR Reward & Recognition Manager to help deliver the Talent Recognition strategy within Lloyd’s.
What You’ll Need
- HR Systems background
- Experience in HR operations/service centre
- Generalist HR knowledge and HR metrics and analytics
- Knowledge and experience of Microsoft Office and Advanced Excel
- Line Management and team working skills
- Experience of Managing Change
- Ability to work autonomously, demonstrating initiative and sound judgement.
- Commercially focused and results oriented.
- Analytical skills, enabling you to effectively utilise data and information to identify commercial proposals.
- Effective interpersonal skills and strong teamwork focus.
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